Experienced Product Manager specializing in SaaS and process optimization.
Managed all phases of product development from conception to deployment, ensuring quality and timely delivery.
Applied Agile principles to facilitate iterative development and foster collaboration among teams.
Conducted market research to identify customer needs and translate insights into product features.
Effectively communicated project status and strategic goals to clients, executives, and team members.
Intercan Holdings (VoIP.ms)
Providing tech support and customer service assistance to VoIP.ms, Social Media Management, Creation of Yearly Planning for Social Media Posts, Tech Blog Redaction and Editing, Composition of monthly newsletters, Generation of scripts for YouTube tutorial videos, Creation and edition of imagery for social media posts, Use of HubSpot for social media calendarization, Compilation of daily, weekly and monthly news reports
Avis Car Rental Mexico
Providing tech support for all Mexico’s car rental operations, ITIL based support for all users nationwide
VerdeMaya
Fabrication and distribution of chemical cleaning products, Plague control
High School Certificate
Technical Degree on IT (Unfinished)
Middle School Certificate
Elementary School Certificate
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Collaborated with UX/UI teams to improve user satisfaction and engagement metrics.
