Dedicated customer service professional with over a year of experience supporting clients through technical assistance, email management, and digital tools utilization, aiming to enhance customer satisfaction.
Effectively resolved customer inquiries via written communication and calls, ensuring customer satisfaction.
Handled email correspondence professionally, including scheduling and follow-up to ensure communication continuity.
Provided technical assistance to customers, supporting troubleshooting and problem resolution.
Utilized Microsoft Office, Google Workspace, Trello, and Asana for task management and communication.
BPO company
Providing technical and technological support to customers.
High School Diploma
Technical Degree in Logistics Operations Integration
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