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Customer Service Agent with 1+ year of technical support expertise
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Competencies
Effectively resolved customer inquiries via written communication and calls, ensuring customer satisfaction.
Handled email correspondence professionally, including scheduling and follow-up to ensure communication continuity.
Provided technical assistance to customers, supporting troubleshooting and problem resolution.
Utilized Microsoft Office, Google Workspace, Trello, and Asana for task management and communication.
Education
Languages
Summary
Dedicated customer service professional with over a year of experience supporting clients through technical assistance, email management, and digital tools utilization, aiming to enhance customer satisfaction.
Key Achievements
- Provided technical and technological support to customers, resolving inquiries efficiently.
- Managed professional email correspondence, ensuring timely responses and follow-ups.
- Demonstrated proficiency with digital tools including Microsoft Office, Google Workspace, Trello, and Asana.
Experience
Customer Service Agent
Providing technical and technological support to customers.