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Helpdesk Engineer with customer support and cybersecurity skills
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Competencies
Provided technical assistance and support to customers encountering product issues.
Applied cybersecurity frameworks and conducted IT risk assessments.
Familiar with project management methodologies such as Scrum and PMI in technical environments.
Supported cloud security projects on Azure and AWS platforms.
Assisted in lead generation activities and supported sales processes.
Education
Languages
Summary
Experienced Helpdesk Engineer with a focus on technical customer support, cybersecurity, and process management.
Key Achievements
- Supported customers with technical issues related to products and business processes.
- Contributed to lead generation, order fulfillment, and back-office management.
- Supported seller platform operations and customer service functions.
Experience
HELPDESK ENGINEER
Assist customers encountering technical issues with the products, while supporting other business processes, such as lead generation, order fulfillment, back-office management, and seller platform support.