Carlos - Sales and Customer Service Agent with 6+ years of diverse experience

Delivered attentive service through inbound and outbound calls, ensuring customer satisfaction and issue resolution

Engaged in consultative sales processes across various domains, explaining product details and following up on leads

Provided technical assistance particularly in alarm systems and home warranty packages

Utilized CRM systems to track customer interactions, manage appointments, and streamline communication

Inbound and outbound from customers inquiring about vehicles, Explain discount, prices, Work with CRM systems, Appointment setter

Inbound calls from clients interested in home shield warranty packages, Explain with detail products and services, Follow up on potential customers

Follow up on potential customers

Making and receiving calls from collection of credit cards, Plans or promises of payment, Handling of sensitive information (Credit cards, Personal information of the client)