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Carlos Roberto González Sagastume's avatar
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Carlos Roberto González Sagastume

Santa Ana, Santa Ana Department, El Salvador

Customer Service & Tech Support Specialist with 10 years of experience

  • Provided comprehensive patient support including appointment scheduling, referrals, and communication with hospitals and pharmacies.
  • Handled high-volume inbound/outbound calls in call centers, maintaining empathy and rapport with customers.
  • Gained diverse experience across healthcare, telecommunications, and health insurance industries, including troubleshooting, order processing, and client account management.
Customer Service
Expert
Delivered high-quality support in healthcare, telecom, and insurance sectors, resolving issues and building client rapport.
Technical Support
Intermediate
Assisted customers with setting up routers, resetting Wi-Fi, and upgrading internet services, ensuring technical issues were resolved efficiently.
Bilingual Communication
Advanced
Communicated effectively in English and Spanish, assisting diverse client populations and enhancing service reach.
Account & Payment Processing
Advanced
Processed credit card payments, updated client information, and managed account updates with accuracy in call center environments.
Reporting & Data Management
Intermediate
Generated reports, tracked packages, and maintained CRM databases, supporting operational and customer service goals.

Languages

Spanish
Fluent
English
Fluent
See Full Skillset on CazVid
Customer Service Representative
Healthcare
Setting up appointments for patient urgent care, Transferring calls to the right department, Registering patients, Assigning the doctor, Sending emails to the nurse and doctors requesting medication for the patient, Calling pharmacies to check refills for the patient, Sending referrals, Calling the hospital to set up appointments for specialty and hospital follow-ups, Requesting an MRI from the hospital and clinic, Acting as an interpreter, Registering newborns
Tech Support / Customer Service / Sales
AT&T and Cricket Wireless
Setting up routers, Resetting Wi-Fi usernames and passwords, Upgrading internet service, Sending a tech to the customer location, Providing due date for the service, Checking coverage, Taking payments, Locating stores near customer locations
Retention Specialist
Great Health Works
Taking payment, Upgrading the product, Educating on the benefits of the product, Updating addresses, email and phone number, credit card information, Presenting the best retention offer, Tracking packages, Updating CRM
View Complete Work History
🎓
Insa
High school diploma
See Education & Certifications

Customer service /tech support

Customer service agent/tech support for high-call volume co tact center taking inbound and making outbound calls helping customers with orders over the phone tracking orders taking payments over the phone updating credit card information creating records updating addresses, phone numbers, and emails 10 years experience in customer service dealing with angry customers but always helping them with a smile showing a lot of empathy building rapport

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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