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Support Consultant with 8+ years in IT, finance, and education
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Competencies
Provided technical support for IT systems, resolving user issues and managing case documentation.
Led end-to-end recruitment processes, including screening, interviews, and candidate evaluation.
Handled customer and client interactions via phone and email, ensuring clear and professional communication.
Streamlined workflows by managing documentation, feedback mechanisms, and performance tracking.
Coordinated freight movements, tracked shipments, and addressed delivery issues proactively.
Education
Summary
Support and talent acquisition professional with over 8 years of experience providing technical support, managing client relationships, and streamlining operational workflows across multiple industries.
Key Achievements
- Led technical support efforts across diverse client projects, resolving system disruptions and user issues.
- Managed and improved internal documentation, feedback, and performance tracking tools to streamline operations.
- Transitioned into client-facing roles, handling talent acquisition and support interactions with professionalism.
Experience
Support Consultant
Spearheaded technical support efforts across diverse client projects in IT, Finance, and Education, ensuring swift resolution of user issues and system disruptions., Developed and led monthly training assessments to measure knowledge retention and reinforce team competencies., Directed monthly...
Client & Talent Specialist
Led end-to-end talent acquisition processes, including phone screening, candidate assessment, feedback collection, and follow-up interview scheduling for U.S. based healthcare and logistics roles., Advised candidates on compensation, benefits, and organizational culture, aligning expectations based...
Talent Acquisition Specialist
Conducted structured interviews and technical screenings for high-volume recruitment campaigns across the BPO sector., Curated candidate shortlists with comprehensive notes and evaluations to support timely hiring decisions., Oversaw candidate documentation, ensuring compliance with internal and...
Logistics Coordinator
Managed daily coordination of freight movements, working with U.S. based transportation providers to ensure prompt deliveries., Tracked and traced shipments proactively, addressing delays or disruptions through direct carrier communication., Responded to client inquiries and resolved delivery or...
Frontline Agent
Fielded complex technical support calls and guided customers in opening and managing IT case tickets across global accounts., Delivered first-contact solutions and directed high-level technical cases to engineers, improving service resolution flow., Documented case details thoroughly and ensured...
Customer Service Representative
Handled inbound calls and met performance goals in a competitive contact center environment., Adapted quickly to shifting customer needs and escalated product issues to supervisors when required., Balanced multitasking under pressure while adhering to communication and quality benchmarks.