Experienced BPO professional with 7 years in customer service, IT support, sales, and retention, proficient in English and Spanish, with remote work expertise.
Provided customer support and resolved inquiries effectively in a high-volume call center environment
Assisted clients with technical issues and troubleshooting in a remote support setting
Engaged customers to promote products and retain accounts, contributing to business goals
Fluent in English and Spanish, utilized to serve diverse customer bases effectively
Handled logistics tasks, supporting operational efficiency in various projects