Daniela - Customer Service & Hospitality Professional with 6+ years of experience

Puebla, Puebla, Mexicoen

Promoted to Guest Concierge within 6 months at Garza Blanca, enhancing guest experience and satisfaction.

Successfully managed international passenger inquiries, promoting resort offerings and increasing day pass sales.

Published on CazVid

Summary

Dedicated professional with over 6 years in hospitality and customer service, skilled in guest relations, team coordination, and recruitment. Bilingual in English and Spanish, committed to delivering outstanding experiences and supporting organizational goals.

Key Achievements

Sourced, screened, and trained customer service candidates, improving team performance at Teleperformance.
Coordinated team goals and problem solutions, supporting energy client services and sales initiatives.

Skills

Customer ServiceExpert

Exceptional ability to deliver high-quality service in hospitality and customer support environments.

Communication SkillsAdvanced

Fluent in English and Spanish, facilitating effective interaction with diverse clients and teams.

Teamwork & CollaborationAdvanced

Proven ability to work efficiently within teams, supporting collective goals and fostering positive relationships.

Recruitment & TrainingIntermediate

Experience in sourcing, screening, and training candidates to optimize workforce performance.

Platform Management

Experience

Airport Resort Representative/ Front Desk Concierge

GARZA BLANCA/ VILLAS DEL PALMAR

2020 - 2022

Make advertising of the new 5 Diamonds Mexican Resort Garza Blanca, inviting families for a Day Pass and Tours.. International Passenger Customer Service. Promoted after 6 months to Guest Concierge, trained in OpenTable management.

Human Capital Workforce Recruiter

TELEPERFORMANCE

2017 - 2020

Sourcing, screening and training customer service candidates.. Coordinate team goals, problem solutions, recruitment management.. Customer service for Energy Texas Company. Sales Force for Avis.