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Daniela
Airport Resort Representative/ Front Desk Concierge
Contato
Competências
Exceptional ability to deliver high-quality service in hospitality and customer support environments.
Fluent in English and Spanish, facilitating effective interaction with diverse clients and teams.
Proven ability to work efficiently within teams, supporting collective goals and fostering positive relationships.
Experience in sourcing, screening, and training candidates to optimize workforce performance.
Proficient in Open Table Platform for reservations and customer management.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with over 6 years in hospitality and customer service, skilled in guest relations, team coordination, and recruitment. Bilingual in English and Spanish, committed to delivering outstanding experiences and supporting organizational goals.
Principais conquistas
- Promoted to Guest Concierge within 6 months at Garza Blanca, enhancing guest experience and satisfaction.
- Successfully managed international passenger inquiries, promoting resort offerings and increasing day pass sales.
- Sourced, screened, and trained customer service candidates, improving team performance at Teleperformance.
- Coordinated team goals and problem solutions, supporting energy client services and sales initiatives.
Experiência
Airport Resort Representative/ Front Desk Concierge
Make advertising of the new 5 Diamonds Mexican Resort Garza Blanca, inviting families for a Day Pass and Tours.. International Passenger Customer Service. Promoted after 6 months to Guest Concierge, trained in OpenTable management.
Human Capital Workforce Recruiter
Sourcing, screening and training customer service candidates.. Coordinate team goals, problem solutions, recruitment management.. Customer service for Energy Texas Company. Sales Force for Avis.