David - Customer Service Associate with data analysis and cybersecurity knowledge

San José, San José, Costa Ricaen

Ensured policy compliance and high-quality service through effective communication.

Identified root causes of negative responses using data mining techniques.

Published on CazVid

Summary

Experienced in communication, data analysis, and process improvement within retail customer service environment, with foundational knowledge of cybersecurity.

Key Achievements

Developed action plans to improve quality performance based on data insights.

Skills

Customer ServiceIntermediate

Handled customer interactions and ensured compliance with policies at Amazon.

Data AnalysisIntermediate

Performed data mining to identify root causes of negative responses and inform improvements.

CommunicationAdvanced

Communicated updates and insights clearly to associates to promote compliance and service quality.

Problem SolvingIntermediate

Created action plans addressing issues found through data analysis to enhance performance.

Big Data ManagementBeginner

Experience

CUSTOMER SERVICE ASSOCIATE

Amazon

2016 - 2016

Communicate updates on policies to associates to ensure compliance and offer the best-in-class service to the organization., Performed data mining with every CSA to find root causes of Negative responses as well in charge of creating actions plans to improve quality performance.