Versatile professional with over 7 years in customer service, technical support, and architectural design. Skilled in AutoCAD, Revit, Photoshop, and Office Suites. Adept at resolving client issues, diagramming, and blueprint editing, with proven ability to handle multiple channels and diverse...
Utilized AutoCAD extensively for blueprint editing, modification, and copying in architectural and engineering projects.
Provided technical and customer service via chat, email, and phone across multiple brands, addressing technical issues and inquiries effectively.
Used Photoshop for blueprint visualization, modifications, and visual documentation as part of design and editing tasks.
Employed Office applications for documentation, correspondence, and report generation in support and administrative roles.
Extralum S.A. de C.V.
Help finishing, modifying, copying, plotting blueprints using various software like AutoCad and Photoshop.
SODICO S.A. de C.V.
Make the blueprints for the architecture/engineering department, including any modification needed by law or by the client.
SYKES
Provide customer support to PlayStation consumers via chat and sometimes closing ticket via e-mail., Give technical support to some PlayStation products.
CONVERGYS
Provide technical support to Windows users and customer support to Microsoft customers., Soft sales of any Microsoft product.
ATENTO
Técnico informática
Técnico arquitectura
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Created and modified architectural models and blueprints in Revit for engineering and architectural purposes.
Closing tickets, giving support via email, and modifying restaurant menus as instructed., Approving or denying refunds to restaurants, starting the onboarding process for new restaurants.
Ubiquity
Customer support for the ClinCard prepaid card, answering questions related to their card, helping customers replace their card.
Convergys
Provide customer support to Sam's members via chat and e-mail, handling disputes, refunds, and product replacements.
Ubiquity
Inbound calls to arrange transportation for Call the Car customers, helping with inquiries related to the service.
