Edouard

Demonstrated experience with Customer Service & Support.

Demonstrated experience with Conflict resolution.

Demonstrated experience with Call Handling.

Demonstrated experience with Technical Trouble shooting.

Assisting Customers with billing inquiries, technical issues and service upgrades, Documented customer interactions and followed up on open cases.

Managed services requests, complaints, and account updates, Responded to incoming calls and emails regarding internet, Phone services and Cable, Maintained high satisfaction ratings through effective problem-solving