This is my profileContact via CazVidEdouard
Contact
Santo Domingo, Nacional, Dominican Republic
Available on CazVid
Competencies
Customer Service & SupportIntermediate
Demonstrated experience with Customer Service & Support.
Conflict resolutionIntermediate
Demonstrated experience with Conflict resolution.
Call HandlingIntermediate
Demonstrated experience with Call Handling.
Technical Trouble shootingIntermediate
Demonstrated experience with Technical Trouble shooting.
Education
EFL
Speed American English Institute
Completed 2019
EFL
AES (America English School)
Experience
Customer Support Agent
Access Haiti
Oct 2019 - Jan 2022
Assisting Customers with billing inquiries, technical issues and service upgrades, Documented customer interactions and followed up on open cases.
Call Center Agent
Provitel/ Comcast Xfinity
March 2022 - Aug 2024
Managed services requests, complaints, and account updates, Responded to incoming calls and emails regarding internet, Phone services and Cable, Maintained high satisfaction ratings through effective problem-solving
Skills
Customer Service & SupportConflict resolutionCall HandlingTechnical Trouble shooting
Published on CazVid - Jul 3, 2025