Call center professional with over 10 years’ experience in customer service, tech support, collections, and event management, with a history of campaign management and operational roles.
Provided support and assistance to clients, resolving issues effectively in a call center environment.
Troubleshot technical issues and guided customers through problem resolution processes.
Managed and coordinated marketing campaigns, ensuring smooth operations and customer engagement.
Handled booking of parties and events, managing logistics and customer communications.
Managed collections processes, ensuring timely recovery of dues while maintaining customer relations.