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Luis Fernando Calix Saldivar's avatar
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Luis Fernando Calix Saldivar

Tegucigalpa, Francisco Morazán Department, Honduras

Customer Service & Administrative Professional with 4+ years of client engagement

  • Responded to an average of 60 customer calls daily, addressing inquiries and solving problems at Startek
  • Gathered and managed customer personal data and scheduling for medical and dental services at KM2 Solutions
  • Supported operations through multi-tasking, scheduling, and reporting at Fedex
Customer Service
Advanced
Handled customer inquiries, provided product information, and managed client relations effectively.
Administrative Support
Intermediate
Performed scheduling, documentation, and operational support for managers and teams.
Communication
Advanced
Utilized exceptional communication skills across calls, emails, and meetings to facilitate client and team interactions.
Problem Solving
Intermediate
Applied creative solutions in diverse roles including customer service, scheduling, and cold calling.
Lead Generation & Outreach
Beginner
Conducted outbound and inbound cold calls, generated leads for moving services, and managed follow-ups.

Languages

English
Italian
See Full Skillset on CazVid
August 2013 - March 2015
Customer service representative
Startek
Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
January 2015 - March 2016
Intake specialist
KM2 Solutions
Gathering Customers’ personal information, such as Name, last name, email address and physical address, questions about medical insurance and scheduling dental appointments.
October 2019 - October 2021
Administrative Assistant
Fedex
Working side by side with the operation manager helping her in duties such as, doing the flying quotes for all kind of packages, tracking packages, answering customers inquiries by phone calls and emails, scheduling meetings for new trainings, and also scheduling meetings to provide weekly reports of the operation center, booking hotel reservations for the manager.
June 2022 - March 2023
Cold caller assistant
Superior Sales Services
Working as a moving specialist for three different moving companies, made outbound cold calls to leads that requested online quotes, left voicemails and hang-ups, also received inbound calls from people requesting moving services, so had to create new leads asking relevant information to either make a quote or schedule an appointment to provide moving services.
View Complete Work History
🎓
Instituto Central Vicente Cáceres
Highschool Diploma
Completed 2002
🎓
U.N.A.H.
Foreign Languages
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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