Frank Lopez

Provide L2/L3 support through JIRA with change requests and incidents., Recreate and troubleshoot log errors., Collect and troubleshoot organization logs, alerts, data and metrics in dashboard., Collaborate with teams on pending tasks and activities across AWS cloud services- IaaS, PaaS, SaaS., Monitor activity in Kubernetes micro-services clustering with ELK tools. (Kibana Logstash), Run SQL queries to search and update tables in Oracle, MongoDB or MySQL., Update KB articles and help with support plans for best practices and procedures., Use CLI and terminal to run shell commands and scripts to gather logs for reporting purposes.

Coordinate application integration and decommission., Application lifecycle management change requests to configure SSO, SAML and SSL certificates for authentication and authorization and encryption purposes., Monitor Kubernetes microservices clustering with ELK’s- Kibana, Grafana and New Relic., Monitor disk space usage and free up space through., Run queries in Oracle DB to Update tables., Update jobs for a more resilient automated tasks health check in DBMS., Ran job scheduling tasks for data integration through pipelines in ETL AWS, Oracle and Airflow., Collaborate with Data Base, Unix, Platform, IAM and R&D on pending tasks and activities across AWS cloud services., Create KB articles for best practices and perform housekeeping to maintain application optimization., Manage BAU tasks, deployment tasks through Jenkins-Docker hub in TEST-PRE and PROD environments.

Monitor IAM user and application access through GRC (governance, risk, compliance) in ServiceNow., Manage application lifecycle (integrate-move-exit- access certification/authorization)., Run administration tasks and prepare reports for new application integration.

SOC Analyst involved with installs, monitoring and technical Support to (SIEM) TLC. (Tripwire Logic center), Monitor logs and events with threat detection system (IP360), Collect config files from Win-Linux servers, network, file, cisco, database, oracle., Use Unix commands to login and make changes to customer on-premise servers and machines., Install Windows AD in test boxes for customers in pre-prod/test environments and set control GPO., Filter process by applying classification, normalization and correlation rules that triggered notifications.

Used PowerShell to monitor and run scripts and commands to fix user errors in SaaS apps., Monitor and check log errors, fixes, and installs to Windows Servers., Run scripts and queries in Mysql, Oracle SQL to eliminate errors and update tables., Assign GPO settings to users and computers in AD.

Monitor system applications and infrastructure., Monitor web apps and alerts through awareness systems. HP Clustering, and VM’s., Perform troubleshooting through terminal command line to gather log errors in servers.

Provide helpdesk support to customers and clients with their healthcare products and systems., Unlock LDAP accounts, reset passwords, change settings in Active Directory -DS., Probe, troubleshoot, diagnose, and restore connectivity to client services and user access.

Act as POC for HP employees worldwide., Help employee query guidelines, HCM, Benefits, Talent, Benefits, Payroll and Time Tracking., Used workday as primary tool for analysis and CRM for inquiring information and updates.