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Franklin
Software Programmer with 6+ years in contact center industry
Video resume
Dispatcher
Assitance over the phone
Contact
Arcata, California, United States
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided assistance over the phone, addressing customer needs effectively.
Communication SkillsAdvanced
Handled communication in various roles including sales and tech support across US and Canadian markets.
Technical SupportIntermediate
Supported customers with technical issues, leveraging programming and industry knowledge.
Sales & CollectionsIntermediate
Participated in sales and collections efforts, enhancing revenue generation.
People SkillsAdvanced
Demonstrated professionalism, empathy, and ability to manage customer and team interactions effectively.
Summary
Experienced contact center professional with over 6 years in customer support, sales, and supervision, skilled in communication, empathy, and technical support.
Key Achievements
- Gained extensive experience in roles including sales, customer service, tech support, and collections
- Served in both supervisory and agent roles, demonstrating role progression and leadership
- Developed strong professionalism, empathy, and people skills applicable to customer interactions
Skills
Customer ServiceCommunication SkillsTechnical SupportSales & CollectionsPeople Skills
Published on CazVid - Jul 3, 2025