Gabriel - Project Manager with 10+ years of experience in software development

Mexico City, Mexico City, MexicoRemoteen

Led multiple full-cycle software development projects from inception to deployment, ensuring on-time delivery.

Managed cross-functional teams of up to 20 members to enhance project efficiency and stakeholder satisfaction.

Published on CazVidOpen to remote

Summary

A dedicated project professional with over a decade managing software projects, leading teams, and implementing agile practices to ensure delivery excellence.

Key Achievements

Implemented agile methodologies that improved project workflow and communication within teams.

Skills

Project ManagementExperto

Directed project planning, execution, and delivery for various software initiatives.

Agile MethodologiesAvanzado

Applied Scrum and Kanban to streamline project workflows and improve team collaboration.

Team LeadershipAvanzado

Led diverse teams, managed conflicts, and fostered a productive work environment.

Software Development LifecycleIntermedio

Oversaw phases from requirements gathering to testing and deployment.

Experience

Help Desk Associate

Tata Consultancy Services

May 2023 - Present

Manage 25–35 technical support tickets per day via calls, emails daily in a fast-paced environment., Improved issue resolution rate by 10%, consistently meeting SLA benchmarks., Successfully closed over 95% of support tickets within one business day.

Commercial Prospecting Coordinator

TOKA International

October 2022 - May 2023

Identified and qualified potential clients, fostering high-quality business opportunities., Initiated contact with prospects to introduce company services effectively., Supported the development of a robust sales pipeline, driving organizational growth.