This is my profileContact via CazVidGabriel
Project Manager with 10+ years of experience in software development
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Competencies
Directed project planning, execution, and delivery for various software initiatives.
Applied Scrum and Kanban to streamline project workflows and improve team collaboration.
Led diverse teams, managed conflicts, and fostered a productive work environment.
Oversaw phases from requirements gathering to testing and deployment.
Education
Summary
A dedicated project professional with over a decade managing software projects, leading teams, and implementing agile practices to ensure delivery excellence.
Key Achievements
- Led multiple full-cycle software development projects from inception to deployment, ensuring on-time delivery.
- Managed cross-functional teams of up to 20 members to enhance project efficiency and stakeholder satisfaction.
- Implemented agile methodologies that improved project workflow and communication within teams.
Experience
Help Desk Associate
Manage 25–35 technical support tickets per day via calls, emails daily in a fast-paced environment., Improved issue resolution rate by 10%, consistently meeting SLA benchmarks., Successfully closed over 95% of support tickets within one business day.
Commercial Prospecting Coordinator
Identified and qualified potential clients, fostering high-quality business opportunities., Initiated contact with prospects to introduce company services effectively., Supported the development of a robust sales pipeline, driving organizational growth.