Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Gabriel
Help Desk Associate
Contato
Competências
Directed project planning, execution, and delivery for various software initiatives.
Applied Scrum and Kanban to streamline project workflows and improve team collaboration.
Led diverse teams, managed conflicts, and fostered a productive work environment.
Oversaw phases from requirements gathering to testing and deployment.
Formação acadêmica
Resumo
A dedicated project professional with over a decade managing software projects, leading teams, and implementing agile practices to ensure delivery excellence.
Principais conquistas
- Led multiple full-cycle software development projects from inception to deployment, ensuring on-time delivery.
- Managed cross-functional teams of up to 20 members to enhance project efficiency and stakeholder satisfaction.
- Implemented agile methodologies that improved project workflow and communication within teams.
Experiência
Help Desk Associate
Manage 25–35 technical support tickets per day via calls, emails daily in a fast-paced environment., Improved issue resolution rate by 10%, consistently meeting SLA benchmarks., Successfully closed over 95% of support tickets within one business day.
Commercial Prospecting Coordinator
Identified and qualified potential clients, fostering high-quality business opportunities., Initiated contact with prospects to introduce company services effectively., Supported the development of a robust sales pipeline, driving organizational growth.