Versatile support specialist experienced in IT support, technical troubleshooting, and staff management across banking, retail, and staffing sectors.
Supported end-users with account access, passwords, and platform support for banking and retail sectors.
Provided second-level technical support and trained first-level technicians in supporting store operations.
Oversaw talent acquisition, onboarding, payroll, and staff supervision within an outsourcing agency.
Fluent in English, Spanish, and Portuguese, used in client support, training, and team coordination.
CCSI-COMPUCOM GSM MEXICO
IT support for First Citizen Bank users (password reset, account locks, access to different platforms) via phone call, email and chat.
BUSINESS AND TECHNOLOGY STORE SUPPORT CENTER / AUTOZONE
First and Second level technical support for Autozone stores located in USA, Mexico, Canada and Brazil., Trainer: provide training to first level technicians., Special tasks and assignments such as support for VIP users and creation of training material.
ABASTECEDORA AEMON / OUTSOURCING AND RECRUITMENT AGENCY ADVERTISING & PROMOTION
Full cycle recruitment process. (Talent acquisition), Organize work files for the staff., Onboarding support., Payroll management, Work contracts and settlements., Warehouse supervisor., Field staff supervisor.
BACHELOR’S DEGREE
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Proficient with MS Office, Google Suite, database management, cybersecurity, and various operating systems.