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Gael

Customer Service & Support Specialist with Bilingual Expertise in Tech and Retail

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Puebla, Puebla, Mexico
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Competencies

Customer ServiceExpert

Extensive experience assisting customers across sectors such as insurance, food delivery, cellular services, and e-commerce, ensuring client satisfaction.

Bilingual CommunicationAdvanced

Ability to communicate fluently in English and Spanish, providing bilingual support in call center and customer service settings.

Technical SupportIntermediate

Supported cellular service customers with activations and troubleshooting, enhancing user experience and retention.

Appointment Setting & Sales SupportIntermediate

Scheduled appointments for sales teams and assisted with order and policy changes, supporting business operations.

Education

Preparatoria
Colegio Pedregal

Languages

EspañolNativo
InglésBilingüe

Summary

Dedicated customer service specialist with bilingual proficiency in English and Spanish. Experienced in tech, retail, insurance, and food delivery sectors, adept at resolving customer issues and supporting sales and retention efforts.

Key Achievements

  • Handled inbound and outbound calls for multiple clients including insurance, food delivery, cellular services, and e-commerce, ensuring customer satisfaction.
  • Provided technical support for cellular services, assisting with activations and troubleshooting, contributing to customer retention.
  • Managed appointment setting and sales assistance, demonstrating adaptability across roles in customer service and support environments.

Experience

Appointment Setter and Customer Service

Iterum
03/2025 - 12/2025

Inbound and outbound calls to Root insurance (car insurance) customers, helping with enrollments, changes to the policy, payments, etc., Some appointment setting for our sales department.

Bilingual Customer Service Representative

Foundever
09/2024 - 01/2025

Calls and chats from GrubHub (food delivery) customers, helping with orders, payments, ETA’s, refunds, etc.

Bilingual Tech Support and Customer Service

GGA Solutions
07/2023 - 06/2024

Take calls from Mint and Ultra (cellular services) customers, helping with activations, technical issues, retention and pre-sale work.

Bilingual Customer Service Representative

Alorica
10/2022 - 06/2023

Take calls from Amazon customers, helping with orders, returns, refunds, payments and updates.

Skills

Customer ServiceBilingual CommunicationTechnical SupportAppointment Setting & Sales Support
Published on CazVid - May 17, 2026
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