Génesis

Well, I use project management tools, whether it is something like Asana or others, but also I'm really found, like, I'm really a great fan of writing things down, you know, because though softwares work, if you can keep record of what you're working on, you would do better with your memory if you keep a written record of that. I mean, handy. Of course, project management tools always help a lot. And why do I enjoy working for a fast-paced environment? Well, I actually enjoy working at a software service B2B. I know it's fast-paced, but it always brings something new. Along with the new challenges, it also brings new, I would say, knowledge, because you have the chance to develop skills, you develop great soft skills, and besides that, you learn new things in a really fast way. And that's something exciting, I would say, for me, in my case, right? I think not everyone is good at being in a fast-paced environment, but some of us really thrive and we like it, we love it. Okay, so that's my case.

So, same thing. I would say that when I have lots of tasks that I have to attend at the very same time, I start by determining what is more urgent, OK? So, for example, if I have a customer who has been complaining about an issue with their collector or with their software because I also work for ProNavigator for more than 48 hours and we haven't taken care of that, that is urgent for me. And then if I have other tickets open, right, within the same day, I know that the one that has the longest time, it's the one that I would take care of first and then I move forward to the others. But usually what I do is that whether I have a project management tool such as Asana, Trello, Geekup, or I just take notes, of course, and I usually have a really good track with Jira2 because Jira also tells you how long has it taken since they submitted that request. So I usually start from the one that has more time waiting for an answer and then I go with the one that it's most recent.

So, good morning, Tamaka. Yes, I had a moment when I had to guide my team, okay, through a technical issue with a It was a collector. Remember that I used to work for um for Cisco. So though this um this software was really old, and no, it's still being used for Cisco cloud. Well, the issue was that I had to tell them that they couldn't update the patch yet because it was being tested and actually it was showing some mistakes. So what I did was that I had a meeting and I told them that we weren't able to do the patch had been released before and we weren't able to To update it at the moment. We had to wait for more information because we had been already informed that the The patch was showing some problems, especially with the Tomcat. And so, after we met, we decided on what were the next steps. We kept telling our customers that up until the moment that Cisco allowed us to patch the old, the newest version to the newest version, we had to wait, okay? And that was it, pretty much.

Hi guys, this is Yenesis. I'm in Bogota, Colombia. I'm an English teacher as a second language, but I have specialized over the last three years in customer service. My last role was as a subject matter expert. I'm team manager. I'm looking forward to hearing back from you if you want to hear further about me. Have a really nice day. Bye-bye.