Genesis A. Villanue v A

Successfully profiled portfolios using tools such as Tableau, and Salesforce, Ensured outstanding metrics achievements by 110%, Collaborated closely with sales team members to identify new opportunities and upsell and retain existing accounts, resulting in a 15% increase in revenue within the first six months., Successfully closed new business deals, consistently meeting and exceeding sales targets by 20%., Ensured customer satisfaction through proactive communication and follow-up, maintaining a 95% customer retention rate., Implemented process improvements to streamline sales and customer service processes, leading to a 25% increase in efficiency.

Provided exceptional customer service to Medicare patients, demonstrating strong communication and problem-solving skills., Utilized active listening to understand patient concerns and provide appropriate solutions, achieving a 90% customer satisfaction rating., Collaborated effectively with cross-functional teams to ensure a seamless approach to patient care, resulting in improved service delivery.