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Ggisela
Teal
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Competencies
Proficient in Advanced troubleshooting for technical support tasks
Proficient in Technical Support for technical support tasks
Proficient in Multitasking for soft skills tasks
Proficient in Prioritization for soft skills tasks
Proficient in Organization for soft skills tasks
Education
Languages
Summary
Teal open to new opportunities
Experience
Sales & Technical Support Expert
Assisted customers with appliance protection claims and offered additional coverage plans to boost sales.. Provided remote technical support for US Cellular internet services, including troubleshooting and setup assistance.. Delivered excellent customer service by resolving issues quickly and building strong customer relationships.. Handled high volumes of inbound calls with professionalism and clear communication.
Technical Support Expert
Assisted Spotify customers with managing their subscription plans, including adding family members and updating account details.. Processed requests to change the primary account holder and update billing or address information.. Resolved customer inquiries regarding Spotify’s music library, features, and plan options.. Handled a variety of account management tasks to maintain accurate and up-to-date customer information.