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Ggisela
Technical Support Specialist with 6+ years in Customer Service and Troubleshooting
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Competencies
Applied technical troubleshooting skills to resolve customer issues across various products and services.
Delivered high-quality support through communication, empathy, and relationship building in fast-paced environments.
Handled account updates, billing changes, and plan modifications for subscription-based services.
Maintained clear, professional communication across inbound calls, ensuring customer satisfaction and issue resolution.
Education
Languages
Summary
Experienced in troubleshooting, subscription management, and providing excellent customer service across telecom, appliance protection, and entertainment sectors. Proven ability to resolve complex issues efficiently and foster strong client relationships.
Key Achievements
- Assisted with appliance protection claims and increased coverage sales at ASURION.
- Provided remote technical support, resolving internet issues for US Cellular customers.
- Managed Spotify account updates and billing inquiries, ensuring customer satisfaction.
Experience
Sales & Technical Support Expert
Assisted customers with appliance protection claims and offered additional coverage plans to boost sales., Provided remote technical support for US Cellular internet services, including troubleshooting and setup assistance., Delivered excellent customer service by resolving issues quickly and...
Technical Support Expert
Assisted Spotify customers with managing their subscription plans, including adding family members and updating account details., Processed requests to change the primary account holder and update billing or address information., Resolved customer inquiries regarding Spotify’s music library,...