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Ggisela

Teal

Contato

Garces Navas, Bogota D.C., Colombia
Disponível na CazVid
Contato pela CazVid

Competências

Advanced troubleshootingAdvanced

Proficient in Advanced troubleshooting for technical support tasks

Technical SupportAdvanced

Proficient in Technical Support for technical support tasks

MultitaskingAdvanced

Proficient in Multitasking for soft skills tasks

PrioritizationAdvanced

Proficient in Prioritization for soft skills tasks

OrganizationAdvanced

Proficient in Organization for soft skills tasks

Formação acadêmica

College
Uni. Libre Law School
High School Graduate
Academia Gran Colombia

Idiomas

EnglishB-2
SpanishNative

Resumo

Teal open to new opportunities

Experiência

Sales & Technical Support Expert

ASURION
Dec 2021 - Mar 2025

Assisted customers with appliance protection claims and offered additional coverage plans to boost sales.. Provided remote technical support for US Cellular internet services, including troubleshooting and setup assistance.. Delivered excellent customer service by resolving issues quickly and building strong customer relationships.. Handled high volumes of inbound calls with professionalism and clear communication.

Technical Support Expert

SUTHERLAND GLOBAL SERVICES – SPOTIFY
Jan 2018 - Aug 2021

Assisted Spotify customers with managing their subscription plans, including adding family members and updating account details.. Processed requests to change the primary account holder and update billing or address information.. Resolved customer inquiries regarding Spotify’s music library, features, and plan options.. Handled a variety of account management tasks to maintain accurate and up-to-date customer information.

Habilidades

Advanced troubleshootingTechnical SupportMultitaskingPrioritizationOrganization
Publicado na CazVid - 1 de out. de 2026
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