Versatile professional with over 10 years in customer service and logistics dispatch, progressing from agent to supervisor and manager, with deep expertise in cargo logistics operations.
Provided customer support in call centers, handling inquiries, and escalating issues as needed.
Managed cargo dispatch operations, coordinating transportation and logistics activities.
Supervised call center teams and contributed to team performance and process improvement.
Effectively communicated with clients, team members, and stakeholders in diverse roles.
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Assisted in managing teams and operational tasks, with opportunities to expand management skills.
