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Gilberto
Customer Service & Dispatch with 10+ years in call centers & logistics
Video resume
Dispatcher or customer service
I have been in the call centers industry for over 10 years and I started as an agent and move up to supervisor and manager for some of the centers I have work for. I also started working for dispatching as a try out and ended up liking it so I stayed with cargo logistics for over 4 years. I'm currently looking for a job and I know that my experience can helped get a job where I can continue to learn more.
Contact
San Salvador, San Salvador, El Salvador
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided customer support in call centers, handling inquiries, and escalating issues as needed.
Dispatching & LogisticsIntermediate
Managed cargo dispatch operations, coordinating transportation and logistics activities.
Team SupervisionIntermediate
Supervised call center teams and contributed to team performance and process improvement.
Communication SkillsAdvanced
Effectively communicated with clients, team members, and stakeholders in diverse roles.
Leadership & ManagementBeginner
Assisted in managing teams and operational tasks, with opportunities to expand management skills.
Summary
Versatile professional with over 10 years in customer service and logistics dispatch, progressing from agent to supervisor and manager, with deep expertise in cargo logistics operations.
Key Achievements
- Progressed from call center agent to supervisor and account manager, demonstrating career growth within the industry.
- Managed logistics dispatch operations for over 4 years at Cargo Diagnostics, gaining specialized experience.
- Accumulated extensive experience across call centers, demonstrating adaptability and leadership in customer service roles.
Skills
Customer ServiceDispatching & LogisticsTeam SupervisionCommunication SkillsLeadership & Management
Published on CazVid - Jul 3, 2025