Helver - Customer Service & Logistics Specialist with 6 years of US-based experience

Extensive experience managing customer relationships, handling claims, and providing technical support in US healthcare and insurance sectors

Managed order fulfillment, freight billing, and shipment tracking processes for logistics companies and supply chain activities

Performed bill transcription, data entry, disputes resolution, and precertification requests for healthcare and transportation sectors

Coordinated benefits, pre-authorizations, and referrals within US health insurance systems for Medicare and other clients

Assist Cricket wireless customer during their insurance claim process, basic tech support and cross selling process offering home protection plans over the phone for US clients.

Coordinated picking and packing processes to ensure efficient order fulfillment., Verified vehicle loading status for timely and accurate deliveries., Generated productivity reports to optimize operational efficiency., Provided customer service in English for Chinese clients, managing material returns and container arrivals.

Scheduled medical appointments for patients affiliated with New York University Hospitals., Coordinated benefits, pre-authorizations, referrals, and provided information on medical insurance benefits and coverage for US clients.

Verified freight trucking billing and performed billing transcription/data entry., Managed price disputes between US transportation companies., Performed occasional track and trace activities.