Experienced in teaching English and delivering customer support and sales development in bilingual and call center settings, with a focus on pedagogical excellence and client engagement.
Designed and delivered English curricula for students and language learners
Handled customer issues related to payments, services, and installations in call center environments
Engaged prospects and scheduled appointments to support sales team efforts
Applied technical English and communicative grammar teaching techniques to enhance learning
Colegio El Divino Niño
Teaching English language to 9th, 10th and 11th grades, Involved new pedagogical concepts to enhance learning, Preparation for national exams (ICFES) and TOEFL JUNIOR
M&M Solar Consulting
Engaging with potential clients through outbound calls, Scheduling appointments and transferring qualified leads to the sales team, Providing excellent customer service
Coninglés
Teaching English as a second language
Teleperformance
Solving customer issues with payments, installations, and services
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Allus Global BPO Center
Solving customer issues with payments, installations, and services
Colegio Bilingue Integral
Executing the curriculum for bilingual education in primary school grades
