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English Teacher with diverse pedagogical and customer service experience
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Competencies
Designed and delivered English curricula for students and language learners
Handled customer issues related to payments, services, and installations in call center environments
Engaged prospects and scheduled appointments to support sales team efforts
Applied technical English and communicative grammar teaching techniques to enhance learning
Education
Languages
Summary
Experienced in teaching English and delivering customer support and sales development in bilingual and call center settings, with a focus on pedagogical excellence and client engagement.
Key Achievements
- Taught English to multiple grade levels, incorporating new pedagogical methods
- Prepared students for national exams and international English tests
- Engaged potential clients through outbound sales calls and provided customer support across BPO roles
Experience
English Teacher
Teaching English language to 9th, 10th and 11th grades, Involved new pedagogical concepts to enhance learning, Preparation for national exams (ICFES) and TOEFL JUNIOR
Sales Development Representative
Engaging with potential clients through outbound calls, Scheduling appointments and transferring qualified leads to the sales team, Providing excellent customer service
English Teacher
Teaching English as a second language
Bilingual Agent
Solving customer issues with payments, installations, and services
Bilingual Agent
Solving customer issues with payments, installations, and services
English Teacher
Executing the curriculum for bilingual education in primary school grades