Higinio - Customer Service & Support Specialist with 9+ years in BPO

Monterrey, Nuevo León, MéxicoRemoteen

Gained extensive experience across multiple roles including SME, QA, Supervisor, Trainer, and Technical Support Tier 1 & 2.

Demonstrated versatility in handling customer service, technical support, and back-office tasks.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in customer service, technical support, quality assurance, and staff training with 9+ years in BPO, ready to work remotely.

Prepared and equipped for immediate remote work with all necessary tools and equipment ready.

Customer ServiceExpert

Provided support and solutions to customers in call center environments over multiple years.

Technical SupportAdvanced

Supported Tier 1 & 2 technical issues, troubleshooting and resolving technical queries.

Quality AssuranceIntermediate

Conducted QA activities to monitor and improve service quality in call center operations.

Training & SupervisionIntermediate

Trained staff and supervised team activities to ensure performance standards are met.

Back-Office OperationsIntermediate