Ignacio - Senior Full Stack Developer with 10+ years of technical support and development

San José, San José, Costa Ricaen

Provided technical assistance and resolved software issues for internal and external users at IFZ S.A.

Optimized APIs and data flows to enhance system performance for customer-facing teams.

Published on CazVid

Summary

Experienced in technical support, API optimization, and full stack development, specializing in user support and system performance enhancement.

Key Achievements

Delivered remote technical support to international clients, handling diverse technical challenges.

Skills

Technical TroubleshootingAdvanced

Applied troubleshooting skills to diagnose and resolve software and connectivity issues.

API OptimizationIntermediate

Improved system performance by optimizing APIs and data flows used in customer support.

Customer Support & CommunicationAdvanced

Provided bilingual support and clear communication to ensure user satisfaction across diverse platforms.

Ticket and Workflow ManagementIntermediate

Managed support tickets and documented issues to streamline resolution processes.

Team Training & Collaboration

Experience

Senior Full Stack Developer

IFZ S.A.

2022 - 2025

Provided technical assistance to internal and external users, resolving software errors, access issues, and connectivity problems., Diagnosed incidents, documented root causes, and escalated critical cases when required., Improved system performance by optimizing APIs and data flows used by...