Experienced in technical support, API optimization, and full stack development, specializing in user support and system performance enhancement.
Applied troubleshooting skills to diagnose and resolve software and connectivity issues.
Improved system performance by optimizing APIs and data flows used in customer support.
Provided bilingual support and clear communication to ensure user satisfaction across diverse platforms.
Managed support tickets and documented issues to streamline resolution processes.
IFZ S.A.
Provided technical assistance to internal and external users, resolving software errors, access issues, and connectivity problems., Diagnosed incidents, documented root causes, and escalated critical cases when required., Improved system performance by optimizing APIs and data flows used by...
Bachelor of Computer Science and Multimedia Technology
English Studies
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