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Ignacio

Senior Full Stack Developer

Contato

San José, San José, Costa Rica
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Competências

Technical TroubleshootingAdvanced

Applied troubleshooting skills to diagnose and resolve software and connectivity issues.

API OptimizationIntermediate

Improved system performance by optimizing APIs and data flows used in customer support.

Customer Support & CommunicationAdvanced

Provided bilingual support and clear communication to ensure user satisfaction across diverse platforms.

Ticket and Workflow ManagementIntermediate

Managed support tickets and documented issues to streamline resolution processes.

Team Training & CollaborationIntermediate

Trained junior team members on troubleshooting and supported collaboration with business teams.

Formação acadêmica

Bachelor of Computer Science and Multimedia Technology
Universidad de Costa Rica
Completed 2018
English Studies
NED College, Limerick
Completed 2024

Idiomas

SpanishNative
EnglishC1

Resumo

Experienced in technical support, API optimization, and full stack development, specializing in user support and system performance enhancement.

Principais conquistas

  • Provided technical assistance and resolved software issues for internal and external users at IFZ S.A.
  • Optimized APIs and data flows to enhance system performance for customer-facing teams.
  • Delivered remote technical support to international clients, handling diverse technical challenges.

Experiência

Senior Full Stack Developer

IFZ S.A.
2022 - 2025

Provided technical assistance to internal and external users, resolving software errors, access issues, and connectivity problems., Diagnosed incidents, documented root causes, and escalated critical cases when required., Improved system performance by optimizing APIs and data flows used by...

Habilidades

Technical TroubleshootingAPI OptimizationCustomer Support & CommunicationTicket and Workflow ManagementTeam Training & Collaboration
Publicado na CazVid - 17 de mai. de 2026
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