Experienced customer service specialist with leadership, training, and supervisory background in inbound and outbound support roles.
Utilized effective communication skills in customer service, team training, and support functions.
Supervised and trained teams in customer service environments, demonstrating leadership capacity.
Applied management skills in team supervision, training programs, and workflow organization.
Addressed customer queries and operational challenges effectively in various roles.
TELEPERFORMANCE Costa Rica
CARLSON WAGONLIT TRAVEL
Synter Resource Group
United Collections Bureau
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Provided considerate customer support and team guidance with an empathetic approach.