This is my profileContact via CazVidJeason
Customer Service Specialist with extensive leadership and training experience
Contact
San José, San José, Costa Rica
Available on CazVid
Competencies
CommunicationAvanzado
Utilized effective communication skills in customer service, team training, and support functions.
LeadershipAvanzado
Supervised and trained teams in customer service environments, demonstrating leadership capacity.
Management SkillsIntermedio
Applied management skills in team supervision, training programs, and workflow organization.
Problem solvingIntermedio
Addressed customer queries and operational challenges effectively in various roles.
EmpathyAvanzado
Provided considerate customer support and team guidance with an empathetic approach.
Education
Mariner High School
Trafalgar Middle School
Escuela Eliaz Jimenez Castro
Languages
EnglishC1
SpanishNative
Summary
Experienced customer service specialist with leadership, training, and supervisory background in inbound and outbound support roles.
Key Achievements
- Led and trained teams across multiple customer service and support roles
- Progressed into supervisory and team lead roles demonstrating leadership skills
- Gained comprehensive experience in inbound and outbound customer service operations
Experience
Customer Service Inbound/outbound
TELEPERFORMANCE Costa Rica
June 2011 - May 2014
Team lead/ Recruiter/ Trainer
CARLSON WAGONLIT TRAVEL
Agust 2014 - February 2019
Senior Rep/Trainer
Synter Resource Group
Agust 2021 - February 2022
Floor support/ Trainer/ Supervisor duties
United Collections Bureau
May 2022 - January 2024
Skills
CommunicationLeadershipManagement SkillsProblem solvingEmpathy
Published on CazVid - May 17, 2026