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Jeason
Customer Service Inbound/outbound
Contato
San José, San José, Costa Rica
Disponível na CazVid
Competências
CommunicationAvanzado
Utilized effective communication skills in customer service, team training, and support functions.
LeadershipAvanzado
Supervised and trained teams in customer service environments, demonstrating leadership capacity.
Management SkillsIntermedio
Applied management skills in team supervision, training programs, and workflow organization.
Problem solvingIntermedio
Addressed customer queries and operational challenges effectively in various roles.
EmpathyAvanzado
Provided considerate customer support and team guidance with an empathetic approach.
Formação acadêmica
Mariner High School
Trafalgar Middle School
Escuela Eliaz Jimenez Castro
Idiomas
EnglishC1
SpanishNative
Resumo
Experienced customer service specialist with leadership, training, and supervisory background in inbound and outbound support roles.
Principais conquistas
- Led and trained teams across multiple customer service and support roles
- Progressed into supervisory and team lead roles demonstrating leadership skills
- Gained comprehensive experience in inbound and outbound customer service operations
Experiência
Customer Service Inbound/outbound
TELEPERFORMANCE Costa Rica
June 2011 - May 2014
Team lead/ Recruiter/ Trainer
CARLSON WAGONLIT TRAVEL
Agust 2014 - February 2019
Senior Rep/Trainer
Synter Resource Group
Agust 2021 - February 2022
Floor support/ Trainer/ Supervisor duties
United Collections Bureau
May 2022 - January 2024
Habilidades
CommunicationLeadershipManagement SkillsProblem solvingEmpathy
Publicado na CazVid - 17 de mai. de 2026