Demonstrated experience with Payment processing.
Demonstrated experience with Escalation management.
Demonstrated experience with Complaint Handling.
Demonstrated experience with Customer service.
Nearshore Advensus
Provided service for a store named Belk, Helped the customer with their tracking information, Processed refunds and replacements, Placed orders for people over the phone
ScotiaGBS
Helped clients with their credit products such as Line of credit and credit cards, Assisted customers in calculating interest in the statement balance, Provided advice on maintaining a good credit score
National Debt Relief LLC
Provided details related to the settlement agreement to clients, Explained monthly payments and timelines, Answered questions related to the debt relief program, Gathered legal information for clients, Escalated legal matters to the legal team
Accounting
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Demonstrated experience with Follow Up calls.
