Customer Service and Case Management Professional | CazVid

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Jolfred José Lanuza

Managua, Managua Department, Nicaragua

Call Center Specialist with 8 years of customer service and case management

  • Worked as Intake Specialist and managed patient cases related to car accidents in a medical health center.
  • Gained experience in soft sales, customer service, loan review, and fraud investigation over 8 years.
  • Served as a freelancer, demonstrating adaptability and diverse skill application in the call center industry.
Customer Service
Expert
Handled customer interactions, inquiries, and case management in a fast-paced call center environment.
Case Management
Advanced
Managed and reviewed patient cases related to automobile accidents and healthcare claims.
Sales and Soft Selling
Intermediate
Performed soft sales and promotional activities within the call center to engage clients.
Fraud Investigation
Intermediate
Conducted fraud investigations within the healthcare and financial sectors as part of responsibilities.
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Management and Tourism Development

8 Years experience in the call Center industry, working as Intake Specialist, soft sales, customer service, loan reviewer and fraud investigation.

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