Jolfred - Call Center Specialist with 8 years of customer service and case management

Managua, Managua Department, NicaraguaRemoteen

Worked as Intake Specialist and managed patient cases related to car accidents in a medical health center.

Gained experience in soft sales, customer service, loan review, and fraud investigation over 8 years.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced call center specialist with 8 years in customer service, case management, and fraud investigation, currently based in Managua, Nicaragua.

Served as a freelancer, demonstrating adaptability and diverse skill application in the call center industry.

Customer ServiceExpert

Handled customer interactions, inquiries, and case management in a fast-paced call center environment.

Case ManagementAdvanced

Managed and reviewed patient cases related to automobile accidents and healthcare claims.

Sales and Soft SellingIntermediate

Performed soft sales and promotional activities within the call center to engage clients.

Fraud InvestigationIntermediate

Conducted fraud investigations within the healthcare and financial sectors as part of responsibilities.

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