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Jolfred
Call Center Specialist with 8 years of customer service and case management
Video resume
Management and Tourism Development
8 Years experience in the call Center industry, working as Intake Specialist, soft sales, customer service, loan reviewer and fraud investigation.
Contact
Managua, Managua Department, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Handled customer interactions, inquiries, and case management in a fast-paced call center environment.
Case ManagementAdvanced
Managed and reviewed patient cases related to automobile accidents and healthcare claims.
Sales and Soft SellingIntermediate
Performed soft sales and promotional activities within the call center to engage clients.
Fraud InvestigationIntermediate
Conducted fraud investigations within the healthcare and financial sectors as part of responsibilities.
Summary
Experienced call center specialist with 8 years in customer service, case management, and fraud investigation, currently based in Managua, Nicaragua.
Key Achievements
- Worked as Intake Specialist and managed patient cases related to car accidents in a medical health center.
- Gained experience in soft sales, customer service, loan review, and fraud investigation over 8 years.
- Served as a freelancer, demonstrating adaptability and diverse skill application in the call center industry.
Skills
Customer ServiceCase ManagementSales and Soft SellingFraud Investigation
Published on CazVid - Jul 3, 2025