Experienced professional with a strong background in technical support, data analysis, and operational coordination across various industries.
Provided technical troubleshooting and support for software and hardware issues using tools like Windows, O365, and ServiceNow.
Applied data analysis skills using Power BI, SQL, Oracle, and Jupyter Notebooks for business insights.
Managed databases with MS SQL Management Studio, SQL Server Configuration, NoSQL, and Oracle Cloud applications.
Handled customer inquiries and support at Bank of America and Zurich Insurance Group, ensuring client satisfaction.
Bank of America
Telechtronics
Macroestructuras S.A.
State Street
Cognizant
Zurich Insurance Group
International General Certificate of Secondary Education (IGCSE)
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Coordinated logistics and database updates at Telechtronics, demonstrating operational support skills.
