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J

Jorge

Sales Agent and Customer service Representative

Contato

San José, San José, Costa Rica
Disponível na CazVid
Contato pela CazVid

Competências

Technical SupportExpert

Provided technical troubleshooting and support for software and hardware issues using tools like Windows, O365, and ServiceNow.

Data AnalysisAdvanced

Applied data analysis skills using Power BI, SQL, Oracle, and Jupyter Notebooks for business insights.

Database ManagementAdvanced

Managed databases with MS SQL Management Studio, SQL Server Configuration, NoSQL, and Oracle Cloud applications.

Customer ServiceIntermediate

Handled customer inquiries and support at Bank of America and Zurich Insurance Group, ensuring client satisfaction.

Process CoordinationIntermediate

Coordinated logistics and database updates at Telechtronics, demonstrating operational support skills.

Formação acadêmica

International General Certificate of Secondary Education (IGCSE)
Cambridge University
Completed 2003

Idiomas

EnglishExcellent
PortugueseBasic

Resumo

Experienced professional with a strong background in technical support, data analysis, and operational coordination across various industries.

Principais conquistas

  • Provided technical support across multiple platforms including Windows, O365, and Active Directory.
  • Utilized various data analysis tools such as Power BI, MS SQL, and Oracle Cloud to support operational needs.
  • Gained experience in customer service, logistics, and finance roles, demonstrating versatility and role progression.

Experiência

Sales Agent and Customer service Representative

Bank of America
July 2011 - April 2012

Logistical coordination and database updating

Telechtronics
Nov 2013 - March 2014

Engineering, Accounting and Finance assistant

Macroestructuras S.A.
April 2014 - November 2018

IBM Technical Support Agent

State Street
April 2019 - March 2020

Senior Process Executive

Cognizant
Sept 2020 - January 2021

Technical Support IV

Zurich Insurance Group
Feb 2021 - November 2023

Habilidades

Technical SupportData AnalysisDatabase ManagementCustomer ServiceProcess Coordination
Publicado na CazVid - 17 de mai. de 2026
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