Experienced recruiter and customer service professional with a strong background in managing recruitment processes, verifying candidate profiles, and providing client support across various industries.
Handled end-to-end recruitment for large-scale hiring projects, including verification and onboarding.
Provided customer assistance for telecom and utility services, handling inquiries and resolving issues.
Conducted candidate verification through interviews and documentation review to ensure compliance.
Effectively communicated with candidates, clients, and customers across diverse roles.
Everise
Effectively managed the recruitment process, Verified candidate's profiles through a thorough interview and tests, Moved their process to the verification step to complete the hire
Nearsol
Effectively managed the recruitment process of over 200 employees, Verified candidate's profiles through a thorough interview as well as their respective documentation and CVs, Moved their process to the verification step
24/7.ai
Effectively managed the recruitment process of over 1000 employees, Developed intensive, ambitious business strategies, short-term goals, and long-term objectives, Verified candidate's profiles through a thorough interview as well as their respective documentation and CVs.
Allied Global
Provided customer service to a variety of customers all over the U.S., Assisted customers regarding phone activation and general issues related to the service
Organizational / Industrial Psychology Degree
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Supervised sales and renewal processes for mobile, TV, and phone plans at Telecomunicaciones de Guatemala.
Telus International
Provided customer service to a variety of customers all over the U.S., Assisted customers regarding electric bill and general issues related to the service
Telecomunicaciones de Guatemala
Verification of properly performed tasks, properly achieved goals and deadlines as well as shadowing with employees to ensure the proper customer service was provided, Properly performed Cell phone, Phone and TV plan sales, Renewal of contracts and retention of customers
Genpact
Effectively managed the whole recruitment process, Verified candidate's profiles through a thorough interview as well as their respective documentation and CVs
Acs
Successfully provided worldwide assistance regarding order, tracking, and delivery of different products
Transactel
