Bilingual professional experienced in customer service, administration, and team support, with diverse skills in communication, organization, and technical tools.
Provided support to customers in fast-paced environments, ensuring resolution and satisfaction.
Organized and managed administrative documents, and handled event documentation for timely completion.
Communicated effectively in Spanish and English, facilitating clear exchanges in diverse teams.
Utilized hardware, software, and productivity tools like Microsoft Office and Google Workspace for task execution.
Salesiano Don Bosco
customer service, document creation for upcoming events, student enrollment management, organizing administrative documents for timely completion
Concentrix
handling multiple customers simultaneously with low response times, assisting new employees with program usage and guides, reviewing colleagues' work to prevent security issues or data breaches
High School (Bachillerato)
Executive for Service Centers
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Collaborated with colleagues to review work and prevent security issues in customer service workflows.
