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Juan
Customer Service & Tech Support Specialist with 12 years in Call Centers
Video resume
ÍT helpdesk sales costumer service agent
I have experience in customer service both I have in what is called billing case support and hybrid meaning that apart from the customers hearing I also offer them extra services I do tech support sales and interpretation also I've been doing this for 12 years
Contact
Hermosillo, Sonora, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled billing, support, and customer interactions in call centers for over a decade.
Technical SupportIntermediate
Provided hardware and software troubleshooting and technical assistance in IT environments.
Sales & UpsellingIntermediate
Engaged customers in selling additional services and out-front sales activities.
InterpretationBeginner
Conducted interpretation for client support and communication purposes.
Summary
Dedicated call center agent with 12 years expertise in customer service, technical support, and sales.
Key Achievements
- Gained extensive experience in customer service, billing, and hybrid support roles
- Provided technical support across IT and call center environments, including out-front sales
- Developed skills in interpretation, sales, and added value service offering
Skills
Customer ServiceTechnical SupportSales & UpsellingInterpretation
Published on CazVid - Jul 3, 2025