This is my profileContact via CazVidJuan
Customer Service and Marketing Specialist with diverse experience
Contact
Medellín, Antioquia, Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceExperto
Applied active listening, problem-solving, and communication skills to resolve client issues and enhance customer satisfaction.
Billing and Contract ReviewIntermedio
Managed billing operations and reviewed contracts to ensure accuracy and compliance.
Marketing with AIIntermedio
Developed marketing campaigns leveraging AI for text and multimedia content generation.
Technical Problem SolvingAvanzado
Utilized critical thinking and problem-solving skills across customer service and technical contexts.
Education
High school
Colegio Colombo Británico
Completed 2022
Sound engineering
Escuela de audio y sonido de colombia (EAS)
Completed 2024
Languages
EnglishNATIVE
SpanishNATIVE
Summary
Versatile professional experienced in customer service, billing, contract review, and AI-driven marketing strategies.
Key Achievements
- Managed billing operations and handled customer inquiries at NEARSOL
- Led contract reviews and refund processes, ensuring compliance and customer satisfaction
- Implemented marketing strategies utilizing AI tools for multimedia content creation
Experience
Customer service agent
NEARSOL
2023-2024
Took payments, Solved problems, Issued refunds, Reviewed contracts, In charge of the billing department
Marketing and developer
NEARSOL
Marketing through AI text and multimedia generation.
Skills
Customer ServiceBilling and Contract ReviewMarketing with AITechnical Problem Solving
Published on CazVid - May 17, 2026