Juan - Call Center Professional with Extensive Customer Retention Experience

Cd. Obregon, Sonora, MexicoRemoteen

Handled approximately 300 outbound calls daily as a retention agent at Results CX for Comcast campaign.

Gained experience in the car reservation campaign at Telvista, demonstrating communication and customer service skills.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced call center agent with a focus on customer retention and outbound sales on campaigns for major clients.

Built a strong foundation in call handling, customer engagement, and retention strategies in contact center environments.

Customer RetentionIntermediate

Managed customer interactions aimed at retention and resolving issues effectively.

Outbound CallingAdvanced

Made a high volume of outbound calls (~300/day) to engage and retain customers.

Communication SkillsIntermediate

Communicated clearly with customers to address needs and promote services.

Campaign ManagementBeginner

Participated in specific campaigns related to customer retention and reservations.