Julian - Data Analyst with 3.5+ years in BPO industry

Barcelona, Cataluña, EspañaRemoteen

Managed productivity, shrinkage, bonuses, forecasting, and scheduling reporting.

Led staff as a supervisor for over 3.5 years, focusing on operations needs.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced BPO professional specializing in data analysis, reporting, and team supervision with over 3.5 years in leadership roles.

Transitioned from bilingual consumer advisor to data analyst within the BPO sector.

Data AnalysisIntermediate

Applied data analysis skills to generate operational reports in the BPO industry.

LeadershipIntermediate

Supervised staff, overseeing operations and ensuring team performance.

Reporting & ForecastingIntermediate

Prepared reports on productivity, shrinkage, bonuses, and scheduling to support decision-making.

Customer ServiceIntermediate

Provided bilingual consumer support and advice in a high-volume BPO environment.

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