Kessly - Healthcare Scheduler & Support Specialist with 5+ years of operational expertise

Managua, Managua Department, Nicaraguaen

Led training of new agents in medical appointment scheduling and technical support

Managed a team that booked an average of 5 medical appointments and handled 30 logs daily

Published on CazVid

Summary

Dedicated support and scheduling specialist with comprehensive experience in healthcare operations and technical troubleshooting.

Key Achievements

Provided technical support to Windows users, resolving issues remotely and guiding installations

Skills

Customer Service & SupportAdvanced

Handled customer inquiries and technical issues, ensuring resolution and satisfaction

Training & Team LeadershipIntermediate

Trained new team members in scheduling, technical support procedures, and operational standards

Technical TroubleshootingAdvanced

Resolved Windows PC issues remotely, guided installations, and managed device configurations

Scheduling & Data ManagementAdvanced

Scheduled medical appointments, verified patient information, and maintained accurate records

Languages

English

Experience

Scheduler-Team Leader

TDDC San Marcos

2019-07 - Current

Schedule medical appointment for gastroenterology procedures, Call patient as reminder for them to do follow up, Gather information from patient, Book appointment with patient, Verify and update Demographics and other medical information, Train new agents after Nesting, Quotas 30 logs per day, 5 appointments per day

Microsoft Windows Tech Support

Concentrix Nicaragua

2019-05 - 2018-06

Assist consumers with Windows pc issues, Back up PC information walk customer true steps to install or uninstall applications, Remotely connect to customer PC to solve issue, Assist customer installing external device [ printer, Network sharing, Web Cam etc.], Train new advocates once arrive to production, Quotas 10 call solved per day